Refund policy
Please email info@madathletics.co with your order number and reason for return within 14 days of receipt. Let us know if you would prefer a store credit or refund.
We gladly accept returns on full-priced items within 14 days of receipt. Unfortunately, if you exceed this timeframe, we cannot offer a store credit or refund. Once your return is approved by our customer care team, items must be shipped back within 5 days of approval. Returns sent after this window may be returned to you.
All returns must be approved by our support team before shipping. We are not responsible for parcels sent without approval, to incorrect addresses, or without tracking information.
For hygiene reasons, socks cannot be returned due to change of mind or incorrect sizing.
Please note: Original shipping costs are non-refundable, and return shipping costs are the customer’s responsibility.
Quality of Returns
To uphold our commitment to The Standard, all returned items must be in their original, unworn condition with no signs of wear, including deodorant marks, hair (human or animal), makeup stains, or other imperfections.
The archive integrity must be maintained:
• All original tags must remain attached.
• All original packaging (bags and inserts) must be included and intact.
Minor creases or wrinkles from trying on the garment are acceptable, but we reserve the right to refuse returns that show clear signs of use or missing components. If your item fails to meet these standards, it will be returned to you at your expense, and a refund will not be issued.
Faulty Items
If your item is deemed faulty, we’ll cover the cost of return shipping and refund your original order cost, including shipping, once the item has been received and inspected. While we are not required to provide refunds for minor faults, we assess each situation to find the best outcome.
Order Cancellation
Order updates and cancellations can be requested but are not guaranteed. Please review your information carefully before checkout. If your order has been dispatched, you will need to follow our regular returns process.
Pre-Sale Orders
Pre-sale items cannot be cancelled. Please review the estimated shipping times on the product listing before purchasing.
Returns Process
- Customer Responsibility: Return shipping costs are the customer’s responsibility.
- Return Timeframe: Once approved, returns must be shipped within 5 days.
- Eligibility: Items must be unused, unworn, in original packaging, and with tags attached within 14 days of receipt.
- Proof of Purchase: We recommend providing a receipt or tracking number to monitor your return.
For returns valued over $80, we strongly recommend using a trackable shipping service, as we cannot be held responsible for lost returns without tracking.
Refunds, Exchanges, and Store Credit
- Refunds: Once your return is inspected and approved, please allow 3-5 business days for your refund to be processed to the original payment method.
- Exchanges: Due to limited stock, we do not offer exchanges. Please place a new order and return the original item for a refund.
- Store Credit: Approved returns will be issued store credit within 24 hours after inspection.
Late Refunds
If you haven’t received your refund, check your bank or credit card statement. Processing times may vary by institution. If you still need assistance, please contact us at info@madathletics.co.